30 August 2012

Amazon Opens New Customer Service Center in Costa Rica, Creating 300 Jobs

San Jose, Costa Rica – 30 August 2012 - Amazon.com, Inc. today announced the opening of a third customer service center in Costa Rica. The new facility will create 300 new jobs this year and bring Amazon’s total investment in Costa Rica to approximately $25 million in the next year. The new facility will be more than 3,200 square meters, bringing Amazon’s total footprint in Costa Rica to more than 15,000 square meters. 

The grand opening event for Amazon’s new customer service center took place at the new facility in Calle Blancos, Goicoechea. Participants included President Laura Chinchilla Miranda, Foreign Trade Minister Anabel González, Amazon executives and business and community leaders from throughout the San Jose area. 

Costa Rica’s famous welcoming culture makes it one of the best countries in the world for customer service, so we’re thrilled to be hiring hundreds of new employees who share Amazon’s passion for world-class service and will truly treat every customer as a friend,” said Marc Onetto, Amazon senior vice president of Worldwide Operations and Customer Service. 

Additionally, the President of the Republic, Laura Chinchilla Miranda, highlighted Amazon´s success in our country, and its significance to continue showcasing Costa Rica as a competitive and efficient destination where leading companies have access to all the necessary elements to establish and succeed. 

“I am pleased with Amazon´s decision to continue growing and diversifying its operations in Costa Rica, based on our people´s talent and our commitment to continue improving our capacities” she added. 

Amazon opened its first customer service center in Costa Rica in October 2008, and has been growing ever since. Today, 1,000 Amazon employees in Costa Rica support millions of buyer and seller customers around the globe in English, Spanish and Portuguese. With this new facility and Amazon’s ongoing hiring at its existing facilities, the company expects to have a total of 1,500 employees in Costa Rica by the end of 2012.    

“With this new investment Amazon positions itself as one of the 15 top employers in the services sector; which generates an estimate of 34,000 direct jobs. This is a sector that has been growing exponentially in terms of exports. While in 2006 companies operating under the Free Trade Regime accounted for US$652 million in exports, by 2011 the number was three times higher, US$1960 million. This number shows a 36% increase from 2010, which clearly shows the sector´s success during these last years” explained the Foreign Trade Minister, Anabel González. 

Amazon’s mission is to be Earth’s most customer-centric company and each customer service agent is a key part of realizing that mission. Amazon is currently hiring for hundreds of jobs in Costa Rica and is looking for applicants. 

According to data from the Costa Rican Investment Promotion Agency (CINDE), there are 26 contact centers operating in Costa Rica, providing customer services to countries all over the world such as the United States, Canada, South America and Europe, among others. 

Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. 

Source: Amazon / CINDE