13 September 2012

Thomson Reuters Opens Operations Center in San Jose, Costa Rica

San Jose, Costa Rica – 13 September 2012 – Thomson Reuters, the world’s leading source of intelligent information for businesses and professionals, announced the opening of its new operations center in San Jose, Costa Rica. The center houses employees in the business’s Finance Operations organization, who will support Thomson Reuters accounts receivable and other customer transaction-related activities. 

The Thomson Reuters Costa Rica operations are part of the company’s world-class, global Finance Operations organization. The San Jose site is the only operations center aligned with Western Hemisphere customers and supporting Thomson Reuters’ rapid expansion in Latin America; it has English, Spanish and Portuguese language capabilities to support customers across the entire region. 

Thomson Reuters now has around 140 Finance Operations employees at its San Jose office, with projections of closing the year with 200. 

According to Anabel González, Costa Rica Minister of Foreign Trade, “We are honored to celebrate the official inauguration of this operations center in Costa Rica not only because we are adding a world leader of professional and media information to our cluster, but because a company of such high prestige has assessed the capacity of our human resource to carry through high added-value processes”. 

Cathy Zappa, senior vice president, Business Operations Services, said that Thomson Reuters has operations in more than 100 countries, a global brand and customers around the world. “Costa Rica is an excellent location for our new operations center and our strategy to support our global customers,” Zappa said. “Costa Rica’s investment in education has helped it distinguish itself, and has allowed us to be in a location where we can support customers speaking English, Spanish and Portuguese. Employees in this office will be an important part of Thomson Reuters’ efforts to become more efficient and organized, while creating a more consistent, high-quality customer experience.” 

Thomson Reuters has had news and financial information operations in Latin America for a long time, but has substantially increased its footprint in the region in just the past decade, through both acquisition and expansion. The company grew La Ley, a local Argentinean brand, into a significant regional legal information business, and two years ago Thomson Reuters acquired Revista dos Tribunais, the major legal publisher in Brazil, and launched Brazil’s first online legal research service less than a year later. Last year, the business acquired Mastersaf and Sistemas Bejerman, leading providers of tax and accounting solutions in Brazil and Argentina respectively. The business also has made a number of acquisitions across North, Central and South America. 

“We are delighted to be here and to introduce Thomson Reuters to the people and business community in Costa Rica,” said Zappa. 

Gabriela Llobet, CINDE’s director general, said Thomson Reuters thoroughly analyzed and evaluated the country and their decision to establish operations is a reflection of its people’s capacity and potential. “Today we are finally accomplishing our goal of adding Thomson Reuters, a leading company with more than 60,000 employees in more than 100 locations around the world, to the services sector in our country,” she said. 

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs approximately 60,000 people and operates in over 100 countries. 

Source: Thomson Reuters