18 October 2012

Bosch Communication Center opening a new site in Chengdu, China

- Plans to create around 600 new jobs by 2017 


Frankfurt/Chengdu – 12 October 2012 - Bosch Communication Center is opening a site in Chengdu, one of southwest China's commercial centers, this October. 

"By opening this branch in China, we are expanding our international network to include a strategic growth market in which we want to establish ourselves as an international service provider in the area of Business Process Outsourcing," explains Robert Mulatz, Head of Bosch Communication Center.

As part of an initial expansion phase, around 50 jobs are planned at the new site in Chengdu by the end of 2012, with the total number of associates employed at the site set to rise to around 600 by 2017.

Bosch will provide support to its customers in China with issues relating to customer service in particular, and also with specific processes in the areas of Finance & Accounting, Purchasing or Human Resource Management. These processes include for example order processing, invoice auditing, accounts receivable management, delivery management and customer feedback and claim management. Bosch will also focus on complex, technology-related services such as technical helpdesk and IT support.

In addition to Mandarin and English, Bosch Communication Center in China can also boast proficiency in other Asian languages, such as Japanese and Korean.

As an international service provider, Bosch Communication Center offers innovative solutions for Business Process Outsourcing. More than 5,000 associates in Europe, Asia and South America provide services and optimize business processes in over 30 languages.

The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. Some 12,500 associates generated sales of 1.4 billion euros in fiscal 2011. The product portfolio includes video surveillance, intrusion alarm, fire alarm and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

The Bosch Group is a leading global supplier of technology and services. In the areas of automotive and industrial technology, consumer goods, and building technology, more than 300,000 associates generated sales of 51.5 billion euros in fiscal 2011. The Bosch Group comprises Robert Bosch GmbH and its roughly 350 subsidiaries and regional companies in some 60 countries. 

Source: Bosch