05 October 2012

Stream Global Services expanding operations in Nova Scotia, Canada

- Four hundred new jobs may be created in Glace Bay over the next five years


04 October 2012 - Working with the province, through Nova Scotia Business Inc. (NSBI), Stream Global Services will be expanding its existing operation. Stream currently employs several hundred technical support, customer service and management personnel in Glace Bay

"We're investing in growing the economy for the benefit of Nova Scotians - putting the jobsHere plan into action," said Deputy Premier Frank Corbett. "We are using tools like the performance-based incentive with Stream Global Services to encourage this new employment in the Glace Bay area."

Nova Scotia Business Inc. and Stream have signed an incentive agreement. After the company creates new jobs, Stream may earn a maximum payroll rebate of $2,593,050.

"We are very pleased with the talent within Glace Bay and our ability to provide exceptional service to customers on behalf of our clients," said Lowell MacLeod, director of site operations for Stream. "Glace Bay is an important element of our global network and particularly within our North American presence. We are pleased to be working with NSBI and the province to help support potential growth here in Nova Scotia." 

Stream Global Services has about 50 service centres worldwide, including several in North America. The company has been operating in Glace Bay since 2001. 

"With client demand driving plans for Stream to expand worldwide, NSBI's work with the company is focused on helping that growth happen in Nova Scotia," said Stephen Lund, president and CEO of NSBI. 

The payroll rebate is an earned incentive paid annually once an employer has achieved pre-determined hiring targets. Under payroll rebate agreements, for every dollar an eligible employer spends in salary in Nova Scotia, NSBI rebates between five and 10 cents. 

Stream Global Services is a leading global business process outsource service provider specializing in customer relationship management services including sales, customer care and technical support for Fortune 1000 companies. Stream has a highly-skilled multilingual workforce of over 31,000 employees capable of supporting over 35 languages across about 50 locations in 22 countries. 

Nova Scotia Business Inc. is the province's private-sector-led business development agency. Through trade development, investment attraction, business financing and venture capital, NSBI assists local companies and attracts international companies to Nova Scotia. 

Source: NSBI