30 November 2012

New York headquartered iQor opens new customer care center in Delhi, India

- Consolidates iQor’s presence in Delhi National Capital Region 
- New Center will employ nearly 1,200 agents 

Despite current industry trends, we are bullish about customer care in India."

New York City, USA and New Delhi, India - 29 November 2012 – iQor today announced the official opening of its Delhi Customer Care Center of Excellence. The new center consolidates iQor’s presence in the Delhi National Capital Region (NCR), combining three existing facilities into one state-of-the-art location.

The new Center will employ nearly 1,200 agents providing customer care services, as well as high-value, non-voice processing solutions for clients around the world, reaffirming India’s position as a strategic customer service hub for iQor. The facility will support clients for iQor’s intelligent Connection, Process, and Intervention solutions, which includes customer care, data processing, cloud-enabled FAO, and receivables management. 

“This opening is very important for iQor,” said Norm Merritt, iQor’s President and Chief Executive Officer. “Despite current industry trends, we are bullish about customer care in India. By bringing more than seven years of experience in India under one roof, we can offer a new level of solution development and service delivery integration to our clients.” 

iQor’s delivery approach brings together its advanced cloud infrastructure and deep analytics expertise to allocate work strategies intelligently across its global platform in real-time. iQor receives more than 1,000 highly qualified applications each month in the NCR. It currently has expansion rights at its new facility, allowing it to scale immediately to meet changing client demands. 

iQor will continue to expand its global footprint in the United States and around the world in 2013, expanding or opening Centers of Excellence in Columbus, Ohio; Tucson, Arizona; Dallas, Texas; and in the Clark Economic Zone in the Philippines. 

Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions with 14,000 employees in 31 Centers of Excellence dedicated to understanding each customer’s DNA.  iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. 

Source: iQor