29 May 2013

Ericsson Inaugurates New Global Service Center Office in Querétaro, Mexico

29 May 2013 - Ericsson today announced the inauguration of its new Global Service Center office in Empresalia corporate campus in Querétaro state to increase the capabilities of its Global Service Center in Mexico. The new 8,000 sqm facility will also host a Global Network Operation Center, incorporating all of the latest technology for remote monitoring and administration of network operations for Ericsson’s global customers. 

The new facility in Querétaro is an expansion of Ericsson´s already existing Global Service Center in Mexico. It will also deliver planning, design, implementation and support services to customers in the Americas and Europe and will help to attract highly skilled professionals through its strategically location next to universities. 

Orvar Hurtig, Head of Service Delivery and Operation at Ericsson says: "We are delighted to inaugurate our new Global Service Center facility today. The new office is located in a geographic location with good infrastructure and we value an environment that can offer flexibility and possibility for growth. We select locations for offices where there are excellent universities that can provide talented and well-educated people, so we can leverage on our local and global skill and scale." 

Ericsson has been supported by Mexico’s Ministry of Economy and ProMéxico, a government institution that champions the country’s participation in the global economy and encourages foreign investment throughout the expansion process. 

Ericsson manages networks that serve more than 1 billion subscribers worldwide, and supports networks that serve more than 2.5 billion subscribers. To meet the needs of this large number of people, Ericsson delivers services locally in 10 regions and remotely from four Global Service Centers located in Romania, India, China and Mexico. 

More than 15,000 Ericsson employees work at the Global Service Centers worldwide, including more than 2,000 at the center in Mexico. In total, Ericsson has more than 61,000 services professionals around the world. The combination of local and global resources is an essential part of Ericsson’s strategy to strengthen its capabilities in services. Executing on this strategy allows Ericsson to offer communication service providers the right services in the right place and at the right time. 

Ericsson´s Global Service Centers allow reaching significant efficiencies of scale and focus on deliveries that can be made remotely. The Global Service Centers also include Global Network Operation Centers (GNOCs), where a significant portion of the subscribers in our managed services deals are served. 

Ericsson is a world-leading provider of communications technology and services. It has more than 110,000 people working with customers in more than 180 countries. Founded in 1876, Ericsson is headquartered in Stockholm, Sweden. In 2012 the company’s net sales were SEK 227.8 billion (USD 33.8 billion)

Source: Ericsson