07 March 2014 - Bombardier Aerospace has opened a new Regional Support Office (RSO) in Toluca, Mexico. The office will anchor regional support capabilities for Bombardier business aircraft customers throughout Mexico, and surrounding areas. The new RSO is located alongside Bombardier’s new business aircraft sales team within the modern Assertec fixed based operation (FBO) at the Toluca airport. The office will be home to three field service representatives (FSR), one sales director, one RSO administrative assistant and one RSO Manager.
“Latin America is an important region for Bombardier with a large number of existing Bombardier business aircraft operators,” said Michel Ouellette, President, Bombardier Customer Services and Specialized and Amphibious Aircraft. “By opening our second RSO within Latin America, we will strengthen the support presence on the ground. It is a true example of our commitment to building lasting relationships with existing and potential customers, as well as establishing local roots in the markets where our aircraft operate.”
To date, Bombardier has a total of 470 business aircraft jets based in the region. The Toluca RSO will provide expertise and support to local business aircraft customers, as well as customers flying into the region.
Bombardier has been actively expanding its support network to bring services closer to its growing international customer base. This new addition is part of a network that now has a total of 22 RSOs, serving both business and commercial aircraft, located in countries such as Australia, Brazil, China, Germany, India, Japan, Mexico, Russia, Singapore, South Africa, United Arab Emirates, the United Kingdom and United States of America. The Toluca, Mexico RSO joins the São Paulo, Brazil RSO, as the second office to support business aircraft in Latin America. The São Paulo, Brazil office joined the Bombardier Customer Services network in 2011.
Bombardier is the world’s only manufacturer of both planes and trains. Bombardier is headquartered in Montréal, Canada. In the fiscal year ended December 31, 2013, it posted revenues of $18.2 billion.