Mumbai, India and Kuala Lumpur, Malaysia - 21 May 2014 - Aegis Limited has increased its capacity from 1,000 to 1,600 employees across its experience center in Kuala Lumpur, Malaysia. Aegis has expanded its Malaysian operations as a result of new client partnerships and augmenting organic growth of its current client base across Telecom, Travel and BFSI verticals.
“Our strategic expansion in Malaysia is focused around penetrating newer markets and augmenting existing capabilities,” said Sandip Sen, Global CEO, Aegis Limited. “Aegis is very excited to be the customer experience partner with many of the leading brands in Malaysia and these relationships further showcases our extensive capabilities in delivering the highest level of services to grow in the Business Process Management market in Malaysia.”
Aegis closed the acquisition of Malaysia based Symphony BPO in March 2014. At the time of acquisition, the headcount stood at about 1,000.
Sudhir Agarwal, President, Global M&A and Strategic Initiatives, said “With this expansion, we have the opportunity to accelerate the current momentum, gain critical scale and provide cutting-edge innovation for our customers. This is a testimony to our bullish outlook on the Malaysian and regional outsourcing market.”
Aegis is a global outsourcing and technology company. Aegis was founded 30 years ago in the US and now has operations in 52 locations across 12 countries with more than 55,000 employees. The company is wholly owned by Essar, a USD 39 billion conglomerate.