20 August 2014

Coupa Opens European Customer Support Hub in Ireland

Dublin - 20 August 2014 - Coupa Software, a leading provider of cloud applications for finance, has opened a new European customer support hub in Dublin, Ireland. The addition is a key element of Coupa’s global expansion plans and will accelerate the cloud-enabled automation of financial processes for businesses based in Europe.

“With a relentless focus on customer success, we created this support hub to be closer to our customers in EMEA and to significantly enhance our global support capability,” said Rob Bernshteyn, CEO of Coupa. 

The Dublin centre helps Coupa address requirements particular to the European Union such as data privacy and protection regulations – key factors for European companies considering cloud-based technologies. 

The centre also expands the time-zone coverage of Coupa’s combined global customer support organisation, giving the company the ability to work directly with customers locally while benefiting from a more globally integrated technical support capability. Coupa estimates that it will reduce turnaround time for customer service requests by up to 50 percent in both EMEA and North America.

"We see Dublin as the ideal springboard for our expansion in EMEA. The Silicon Docks in Dublin are a rival to other tech hubs around the world,” said Alex Kleiner, General Manager, Coupa EMEA. "Given Dublin’s incredibly strong pool of engineering talent and its entrepreneurial spirit, it makes sense that so many Silicon Valley companies like ours are expanding or launching operations here." 

Coupa also announced it has named Kieran Brady of Coupa Dublin as the company’s head of customer support worldwide. As Vice President of Global Technical Support and Technical Account Management for Coupa, Brady will head Coupa’s support teams in Dublin as well as San Mateo, California and Reno, Nevada.

Source: Coupa Software