Orlando – 24 September 2014 - Siemens has officially opened a new remote diagnostics center for wind turbines located at its global headquarters for wind service in Brande, Denmark. The facility currently hosts diagnostic operations and monitoring services for more than 7,500 installed Siemens wind turbines worldwide to proactively keep the units operating at their optimum levels of performance. More than 130 experts closely monitor the entire Siemens global fleet on a 24/7/365 basis and can detect and often remotely solve potential issues before they occur.
"This new state-of-the-art remote diagnostics center further reinforces our commitment to providing our customers with the very best in remote monitoring and diagnostics," said Tim Holt, CEO of Siemens Service Renewables. "We've been monitoring longer than anyone else in the industry and are leveraging the data into value-added decision-making tools that help our customers operate at maximum efficiency."
Remote diagnostics is an important part of Siemens' portfolio of value-added services. Monitoring experts can solve and remotely fix more than 85 percent of all alarms remotely without a service team doing trouble-shooting onsite. Reduced downtime and fewer turbine visits result in a higher energy output. With vibration diagnostics Siemens can find even the smallest indicator that something may not be operating normally and follow up by recommending proactive solutions before the issue becomes serious. Furthermore, Siemens can analyze the data collected to draw trends on individual turbines as well as the overall fleet.
In establishing this new remote diagnostics center, Siemens has further advanced its monitoring and diagnostic capabilities, bundling expert knowledge in one place. The new building also includes a dedicated customer area where customers can meet with Siemens experts, observe the center's operations firsthand, and work together for a proactive approach to managing service and maintenance.
Wind power service is part of Siemens' Environmental Portfolio. Around 43 percent of its total revenue stems from green products and solutions. That makes Siemens one of the world's leading providers of eco-friendly technology.
The Siemens Energy Sector is the world's leading supplier of a broad spectrum of products, services and solutions for power generation in thermal power plants and using renewables, power transmission in grids and for the extraction, processing and transport of oil and gas. In fiscal 2013 (ended September 30), the Energy Sector had revenues of EUR26.6 billion and received new orders totaling approximately EUR28.8 billion and posted a profit of approximately EUR2 billion. On September 30, 2013, the Energy Sector had a work force of approximately 83,500.